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What to Say When Someone Shares Their Story

When someone chooses to share an experience of abuse, violence, or harm, they are often taking an enormous risk. Many survivors spend days, months, or even years weighing whether it is safe to tell someone. They may fear being blamed, doubted, dismissed, or misunderstood.


That’s why our response matters so deeply.


At the Violence Prevention Center, we believe survivors. Not because every survivor tells their story perfectly or remembers every detail in order, but because trauma impacts the brain, memory, emotions, and nervous system in complex ways. Survivors deserve compassion, safety, and support—not interrogation.



For many people, there is a fear of “saying the wrong thing” when someone opens up about abuse. The good news is that supportive responses do not require perfect words. More often, they require presence, empathy, and a willingness to listen.



Here are a few simple but powerful ways to respond when someone shares their story with you:


Listen Without Judgment

You do not need to have all the answers. You do not need to investigate what happened. One of the most meaningful things you can do is simply listen.

Allow the survivor to share what they want to share at their own pace. Avoid interrupting, pressing for details, or asking “why” questions that may unintentionally feel blaming.


Believe Them

Statements like:

  • “I believe you.”

  • “I’m glad you told me.”

  • “This was not your fault.”

  • “You didn’t deserve this.”

can make an enormous difference.


Many survivors expect disbelief. Being met with support instead of skepticism can help create a sense of safety and reduce feelings of shame and isolation.


Let Them Keep Control

Experiences of violence and abuse often involve a loss of power or control. One way to support survivors is by allowing them to make their own choices moving forward.


Instead of telling them what they “have to” do, try offering options:

  • “How can I support you?”

  • “Would you like help finding resources?”

  • “Do you want me to stay with you while you make a call?”

  • “What feels safest for you right now?”


Respecting a survivor’s autonomy is an important part of the healing process.


Avoid Harmful Responses

Even well-meaning reactions can sometimes cause additional pain. Try to avoid:

  • Questioning why they stayed or did not leave sooner

  • Asking what they were wearing or whether they fought back

  • Minimizing the experience

  • Comparing their story to someone else’s

  • Taking over or making decisions for them


Survivors deserve support without judgment.


Remember: You Don’t Have to Do It Alone

Supporting a survivor can feel heavy, emotional, or overwhelming at times. It is okay not to know exactly what to say. Compassion, belief, and connection matter more than perfection.


If someone you know is experiencing domestic violence, sexual assault, stalking, or abuse, the Violence Prevention Center is here to help. Our team provides free and confidential support, advocacy, and resources for survivors and their loved ones.


Believing survivors helps create communities where healing is possible, where shame loses its grip, and where people know they do not have to suffer in silence.


If you need support or resources, contact the Violence Prevention Center’s 24-hour hotline at 618-235-0892.

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24 Hour Crisis Hotline:  618-235-0892

Office: 618-236-2531

Proudly Serving Monroe, Randolph, and St. Clair, IL counties

Mailing Address:  PO Box 831, Belleville, IL

Email:  info@vpcswi.org​Emai

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The Violence Prevention Center protects the confidentiality of information about clients and assumes a protective role in the disclosure of confidential information.

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